Issue with kb articles

[ankita-jagannat]

Users are able to view kb article in native view of ServiceNow i.e. kb_view UI page though that user doesn't meet the can read criteria . User should not be able to view that article . Is there any solution .

[RaghavMuthyam]

Hi @ankita-jagannat , 

We have had the similar issue when we started using knowledge blocks. 
For us issue was in the can read access at the knowledge block level which was open to all users.

Do review the can read & cannot read user criteria applied at the Knowledge base, Knowledge article and Knowledge block level.
Also, note if a user is a Can contribute users at knowledge base level, they will have read access to all content in that knowledge base irrespective of user criteria applied.

Please do refer to this attached flow Select user criteria for a knowledge block (servicenow.com), while writing user criteria's 

Accept and hit Helpful if it helps.
Thank you,
Raghav.

[ankita-jagannat]

As per the above chart user won't be able to view that knowledge block but still she is able to view it.

Thanks 

[RaghavMuthyam]

Do review the access roles for this user . It could be role that grants her access to view.

Accept and hit Helpful if it helps.
Thank you,
Raghav.

[Mark Manders]

Use the 'User criteria diagnostics'. You can select a user and an article or knowledge base (km_diagnostics).

With the information you are providing it is hard to give any other way of resolving it. If the diagnostics doesn't provide the solution, we will need to have information on the user criteria on that article and on the user.