Issue with KM Language Trnaslation Implementation

Nish30
Giga Contributor

Hi, I'm going through training on 'Knowledge Management (KM) Implementation' and under lab instance - Task: Translation Management, I'm unable to view 'languages' field on the KB Form even after customizing and activating required plugins. After clicking 'save', for some reason the language field flickers for a second before disappearing from the page (see screenshots). Could this be because the below property isn't activated yet? I haven't been able to since I'm unable to navigate. 

Translation management also requires enabling the glide.knowman.translation.enable_translation_task property to add translation task options to the Translation Management submenu under Knowledge menu.

 

Could someone please help? Thanks in advance!

 

3 REPLIES 3

adunay
Tera Contributor

I'm also having the same issue.  Not sure if there's an answer to this currently.  I also reviewed the plugins and they are all installed.  I go to my knowledge base and the language options are only present for a moment before they disappear. 

Nish30
Giga Contributor

Hello, I reviewed the 'translation management' module and configured the setup as an Admin. Then, got back to the lab instance, refreshed and it worked!

renatobotto
ServiceNow Employee
ServiceNow Employee

Well, in my case, it took me a long time to solve it, even as an Admin. I had to do:

- finish and open new lab instance

- I installed the translation/language plugins (I previously did this after creating the KB, it may have been the problem)

- I followed normally changing the property and putting the 2 languages

This time it worked