Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Issue with Microsoft Outlook and Email Connectors in ServiceNow RPA

krishna jadhav
Tera Contributor

‎06-25-2025 07:12 AM

Hi Community,

I'm working on a ServiceNow RPA POC that involves sending emails through RPA from one of:

  • Microsoft Outlook Connector
  • Email Connector (SMTP)

However, I'm facing issues with both methods and would appreciate any guidance or suggestions.

Issue 1: Microsoft Outlook Connector

Error Message:
Cannot create ActiveX component

This occurs when I run the SetAccount method of MicrosoftOutlook connector.
Outlook is installed locally
The bot runs on the same machine
Outlook has been opened and initialized manually
Still, this error persists.

krishnajadhav_3-1750860554761.png

krishnajadhav_4-1750860571182.png

 

Issue 2: Email Connector (SMTP)

Error Message:
Service not available, closing transmission channel. The server response was: Cannot connect to SMTP server

This happens when I try to use the Email Connector to send via SMTP.
Credentials and SMTP host are configured correctly
Port settings are checked
Still unable to connect — possibly due to firewall or authentication?

 

krishnajadhav_1-1750860184000.png

 

krishnajadhav_2-1750860437463.png

 

What I’m Looking For:

  • Any troubleshooting steps for ActiveX initialization issues in Microsoft Outlook Connector

  • Clarification on Email Connector’s SMTP requirements (authentication, encryption, etc.)

  • Suggestions for alternatives, if any connector has better reliability in this setup

Thanks in advance for your help!

Best regards,

Krishna Jadhav

#rpa #servicenow #outlookconnector

0 Helpfuls
  • 484 Views
1 REPLY 1

anoopgopidas
Tera Contributor

‎06-30-2025 06:47 AM

Hi Krishna,

 

For Outlook issue, can you confirm if you have  Outlook (Classic) application installed in your machine. 

0 Helpfuls