Issue with Microsoft Outlook and Email Connectors in ServiceNow RPA

krishna jadhav
Tera Contributor

‎06-25-2025 07:12 AM

Hi Community,

I'm working on a ServiceNow RPA POC that involves sending emails through RPA from one of:

  • Microsoft Outlook Connector
  • Email Connector (SMTP)

However, I'm facing issues with both methods and would appreciate any guidance or suggestions.

Issue 1: Microsoft Outlook Connector

Error Message:
Cannot create ActiveX component

This occurs when I run the SetAccount method of MicrosoftOutlook connector.
Outlook is installed locally
The bot runs on the same machine
Outlook has been opened and initialized manually
Still, this error persists.

krishnajadhav_3-1750860554761.png

krishnajadhav_4-1750860571182.png

 

Issue 2: Email Connector (SMTP)

Error Message:
Service not available, closing transmission channel. The server response was: Cannot connect to SMTP server

This happens when I try to use the Email Connector to send via SMTP.
Credentials and SMTP host are configured correctly
Port settings are checked
Still unable to connect — possibly due to firewall or authentication?

 

krishnajadhav_1-1750860184000.png

 

krishnajadhav_2-1750860437463.png

 

What I’m Looking For:

  • Any troubleshooting steps for ActiveX initialization issues in Microsoft Outlook Connector

  • Clarification on Email Connector’s SMTP requirements (authentication, encryption, etc.)

  • Suggestions for alternatives, if any connector has better reliability in this setup

Thanks in advance for your help!

Best regards,

Krishna Jadhav

#rpa #servicenow #outlookconnector

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anoopgopidas
Tera Contributor

‎06-30-2025 06:47 AM

Hi Krishna,

 

For Outlook issue, can you confirm if you have  Outlook (Classic) application installed in your machine. 

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