Issue with Multi row variable set

Ashwin24
Kilo Contributor

Not able to submit Multi row variable in Test environment, after i add variables in MRVS and click submit Im getting "Something went wrong and your request could not be submitted. Please contact system admin". I copied MRVS from Dev instance to test environment thru update set, it is working fine in Dev but not in test environment.

I also tried to delete variable set from test environment and re imported from Dev but still same error.

find_real_file.png

If i check F12 Im getting below error - 

find_real_file.png

 

Please let me how to fix this problem.

6 REPLIES 6

Amit Naik1
Tera Contributor

@Ashwin24

Same issue I am facing while copying one RITM value of MRVs to the same catalog form template for a new request. Were you able to resolve the issue?

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hi @Ashwin24 

looks like a known issue.

Please refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994307

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1445779

 

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra