Issue with related tabs on RITM form

[Nitin_NOW]

Hello team

I have a user ( has admin role )reported that he was not able to see the related tabs ( Catalog tasks, Incidents, Change etc ) on RITM form. The issue is only with this user and this started behaving from yesterday. I have checked in lower instances by impersonating the user but tabs were available there. Nothing has changed to the user profile in recent days. Any thoughts on what actually happened ? Also the form is in Default view.

In prod

In lower instance

Regards!

[BALAJI40]

Can we remove the cache of the user and check, cache.do.

Also check, did he personalize the related lists as well. configure > related list > check the related lists are there or not.

[Nitin_NOW]

Hello balaji

How to clear cache for a single user ?cache.do will clear the instance cache and it might effect the system performance sometimes

If he would personalize the related lists doesn't it effect the whole RITM form and none of the user should see the related tabs then as this will be a global change? Just thinking loud

REgards!

[BALAJI40]

cache.do will not effect the performance, just it clears the some temporary field in his browsers cache, that's it.

2nd point i will obey your correct, i forgot that point.

[SanjivMeher]

Hi Nitin,

If you are able to reproduce this issue when you impersonate to that user.

Did you try deleting the user preference for that user for that particular table.