Issue with Submit Button Message Trigger in ServiceNow Order Guide

[EricaT_]

Hello,

I have an order guide that contains multiple service requests. I created a client script on the Submit button to display a message after the user submits the request. However, the message is being triggered when the user clicks the Next button instead of after actual submission.

Here is the client script. Can someone help?

[Ankur Bawiskar · Accepted solution]

@EricaT_ 

your onSubmit is on catalog item and hence when you click Next it shows the message

You want message when Order Guide is about to be submitted?

You will have to clone the OOTB widget, make changes to that new widget, then add that new widget in your page

Too much customization, I won't recommend

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[Laveena-Agarwal]

Hi @EricaT_ 

Could you please let us know what modifications  you have done in widget to get your script run on "Submit"?