Issues Creating a Template from a Knowledge Article - KB Field doesn't come across

[Wendy Peterson]

I have a Knowledge Admin that is trying to create some "standard templates" for each of the KB's we own and we have alot. She is trying to create them from a Article on the Create Template. But the Knowledge Base & Category doesn't pull with the template. It works for me just fine but not for her. Any idea's on what this could be? On the template itself the drop down list doesn't even let you pick it from there either. She is both a Template Admin and KB Admin. TIA

[SusanWinKY · Accepted solution]

Interesting that this isn't working for you in Kingston.  What patch are you on?  We were on patch 3.

The ACL is here (update your instance name):  https://instance_name.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=ffd83d68db42320002533691f0b8f504

[Wendy Peterson]

That worked thanks