It looks like my instance is down, can anyone help me on this

[Senay Celenk]

It looks like my instance is down. It's offline, when I try to refresh it nothing changes. 

[Sumanth16]

Hi @Senay Celenk ,

I understand that you're currently facing issues with your PDI, and it seems like you're not alone in this situation in a recent period I have seen a few similar cases. So, you may release this instance and take a new one, but in this case, you will lose your previous data. Several users have encountered similar challenges, and I wanted to provide you with some insights and suggestions based on the shared experiences.

Data Center Migration:

• Recently, data center migration happened for PDIs, as mentioned in the ServiceNow announcements. It's possible that your instance is affected by this, causing temporary unavailability.

Limited Support:

• Unfortunately, PDIs come without official support. However, the community has shared some potential solutions and workarounds.

Backup Your Work:

• It's crucial to regularly back up your work to prevent any data loss. Instances can go offline or be reclaimed without notice, so having a backup ensures you don't lose important information.

Options to Consider:

• Waiting: Instances may come back online after some time. If the downtime is related to the data center migration, it could be temporary.
• Requesting a New PDI: If waiting becomes impractical, you can release your existing instance and request a new installation. Keep in mind that this results in the loss of any data not backed up.

Stay Informed:

• Check official announcements from ServiceNow for updates on data center migrations or PDI-related issues. The developer blog link shared by some users might contain important information.

Community Support:

• Since there's no official support for PDIs, engaging with the ServiceNow community forums can be beneficial. Others might share their experiences and potential solutions.

I hope these insights help you navigate through the current challenges with your PDI. If you have any further questions or if there are updates from ServiceNow, please feel free to share them with the community.

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Thanks & Regards,

Sumanth Meda

[Mark Roethof]

Hi there,

Is this your Personal Developer Instance or a Company subproduction instance?

For company subproduction instances, there is currently a P1 at ServiceNow regarding "an issue with the database server". It could be that this affects your subproduction instance. Check ServiceNow Support, they are working on it and giving an update every hour since yesterday. 

For PDIs, unfortunately there is no support, this is already for a while, nothing new, thousands of similar posts have been made. Posting your question here... will have zero effect.

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

Be aware, PDIs can always suddenly without any notice drop. So always backup your work.

[Dr Atul G- LNG]

Hi @Senay Celenk 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future.