Item variable permission help

[RichGK1]

I have a multiple choice variable that I want to prevent the itil role from being able to modify when it is visible on the task form but I want itil users to be able to add the item and set the choice at the request level.

I set the Write roles to itil_admin but that prevented an itil user from seeing the variable on the task form.

When I try to set itil role to Read roles it won't let me unless I first clear Write roles

I'm a bit confused as to what the logic is here!

[RichGK1]

I'm still having some trouble wth this.

The variable I want to set to read only is 'model_of_computer'
I am testing with a user who has ITIL role

The catalog condition is
model_ofcomputer is anything (which I'm assuming will always resolve to true as long as one choice was selected).

Scripts are enabled and Execute if true is as follows

function onCondition() {
	
    gs.log("RGK - true 1");
	
    if (g_user.hasRole("itil"))
	g_form.setReadOnly("model_of_computer", true);
    else
        g_form.setReadOnly("model_of_computer", false);
	
    gs.log("RGK - true 2");
}

I'm not getting any log output so the UI Policy is not triggering.

[RichGK1]

LOL - looks like my logic is back to front 🙂

[johnfeist]

Hi Rich,

gs.log() is a server side function.  Try using g_form.addInfoMessage() instead.  Since you are in a dev/test environment it shouldn't matter that the messages will be on screen.

I suspect that what you'll find with that in place is if you right click on the form header bar (not the zebra stripes), you will get the browser context menu and not the ServiceNow context menu.  That's one quick way to tell that a client side script is misbehaving.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[Allen Andreas]

Sorry, you had my reply marked as Correct so I didn't catch this until now.

As a side note, if you have the field set to "is anything" then even none counts (just mentioning for the record). So really this will instantly take place onLoad I would imagine.

As John mentioned gs.log won't run in a UI Policy/Client Script, you'd want to show an "alert" maybe for a quick way to assess this. You could also test this right on the catalog item instead of it going all the way to the task (just for testing).

Please mark reply as Helpful, if applicable. Thanks!

[RichGK1]

Thanks to both. I've changed to an addInfoMessage which is speeding things up a bit!

OK so leaving the condition empty causes it to evaluate to true. Hopefully I should be able to sort it out now.

Many thanks.