Item variable permission help

RichGK1 · ‎02-20-2020

I have a multiple choice variable that I want to prevent the itil role from being able to modify when it is visible on the task form but I want itil users to be able to add the item and set the choice at the request level.

I set the Write roles to itil_admin but that prevented an itil user from seeing the variable on the task form.

When I try to set itil role to Read roles it won't let me unless I first clear Write roles

I'm a bit confused as to what the logic is here!

Allen Andreas · ‎02-20-2020

Hi,

So the variable permissions carry on after the catalog item, wherever it is shown. So if you have one scenario where you want that role to be able to write, but then not write over here...this permission section won't help you.

My suggestion would be to simply make a UI Policy for this variable, select the "applies on Task" checkbox, and then set that variable to read-only = true.

That way, they can write to it elsewhere, but not on the task level.

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RichGK1 · ‎02-20-2020

Found out that I had ticked "mandatory" on the field definition so that was overriding any attempts to control it on the UI Policy Action.