ITSM and HRSD modules are running on the same instance?

_Samay
Tera Expert

Dear Team, 

I would like to understand that, Is there a way to know if ITSM and HRSD Applications are running into a same instance into a ServiceNow Environment or different one. 

Thanks, 

1 ACCEPTED SOLUTION

Hi @_Samay ,

 

We can't answer according to your instance as we only talk from a best practice perspective. If you're not an admin, then you should ask your administrator team. If you are an admin, then you should already know if your HR and ITSM are running on same instance.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

7 REPLIES 7

Hi @_Samay ,

 

We can't answer according to your instance as we only talk from a best practice perspective. If you're not an admin, then you should ask your administrator team. If you are an admin, then you should already know if your HR and ITSM are running on same instance.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

XenabR
Giga Contributor

ITSM and HR should run on same instance

Dr Atul G- LNG
Tera Patron
Tera Patron

This information is I guess not directly available in an instance, you can log a case with the Now support case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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