ITSM to CSM integration

B Ashok
Tera Guru

‎09-04-2024 04:46 AM

Hello Team, 

 

We trying to integration two serviceNow platforms one is customer ( CSM module ) to our's is ITSM. 

When incident is created and assigned to XYZ group, in our instance, then the case should be created in CSM module for the customer. 

 

We have collected all the field details, instance details. Now how to start ?

 

Thanks

Ashok

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-30-2024 11:47 PM

Hi @B Ashok 

 

As per my understanding, you can use  ISTM CSM Integration plugins for same, but to do that you need to build connection between your instance and customer instance. 

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