ITSM - workspaces

swathi55
Tera Contributor

‎02-16-2026 02:54 AM

Hello, 

 

Custom UI actions(related links just referring to another site) built on custom application are visible on UI16 but not on workspaces. though the below options are checked.

swathi55_0-1771239108565.png

How can i make it visible on workspaces? currently working on yokohama release.

 

Thank you.

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Tanushree Maiti
Tera Patron

‎02-16-2026 04:11 AM

This Issue can happen if the Service Operations Workspace plugins or UI Builder Plugins haven't been updated properly post upgrade.

 

Check this Support KB Article: UI Action not visible on Service Operations Workspace - Support and Troubleshooting

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti