java.lang.NoClassDefFoundError: Could not initialize class com.glide.usageanalytics.CtUsageScore

[Ahmed Hussein]

I am facing very strange issue which happens with me on a pdi instance only but it doesn't occur in any other instances 

whenever I trying to do any transaction like insert or delete I get the following error 

java.lang.NoClassDefFoundError: Could not initialize class com.glide.usageanalytics.CtUsageScore

despite the above error the transaction is completed 

Could anyone support please ?

Thanks

[Community Alums]

Hi @Ahmed Hussein ,

The error you are seeing is related to a class that could not be found or loaded during the script execution. This error indicates that the system is attempting to access a class that is either missing or incorrectly referenced.

Customer instances have more tables and classes so these don't appear. I would say you can ignore these as your script is getting executed anyways.

[Ahmed Hussein]

Hi Sanjay 

I don't refer to the above class in any place it's something related to the instance 

i can't ignore the error because it happens in all the places like scripted api and the response returns with error 

[Community Alums]

Hi @Ahmed Hussein ,

This error is related to the Java Classes. I can see that its says- Class- 

com.glide.usageanalytics.CtUsageScore

It seems tts related to the plugin- com.glide.usageanalytics
Can you try to install above plugin on PDI and check if error still exists.

Also you cannot get any support on PDI stuff from ServiceNow so its really difficult to get more insights as its a PDI error and not a actual customer instance.