Jira integration - REST POST not generating a response.

User667175
Giga Expert

‎06-26-2019 08:25 AM

Hi all, 

I've recently been implementing a version of John Andersen's JIRA REST api POC and I started to build a similar app myself, keeping most of it locked down to a scope, although some of it has had to be moved to Global. 

I'm having an issue where I've created a UI action on an incident that POSTs to JIRA, however I'm not receiving a valid response and am instead getting an error: 

  •  RESPONSE: {"errorMessages":["No content to map to Object due to end of input"]}

I can POST from the Outbound Rest Message test and get a valid response using exactly the same data. I've also use Postman's Mock server and received a valid response from there using the UI action. 

Below are my UI actions and Script include (pretty much taken straight from the Link above).

Script Include:  (mainly focus on the createIssue as I've not even changed a lot of the other parts due to not having a valid connection)

var JiraIntegration = Class.create();
JiraIntegration.prototype = {
	
	LOGGER_SOURCE: "Jira Integration",
    CORRELATION_DISPLAY: "Jira Integration",
	
    initialize: function() {
		this.enabled = gs.getProperty("x_cds_jira.enable_integration"); // is it enabled? 
		this.verbose = gs.getProperty("x_cds_jira.jira_debug");  // debug? 
		this.base = gs.getProperty("x_cds_jira.jira_base"); // base instance. 
		this.username = gs.getProperty("x_cds_jira.jira_username"); // username
		this.password = gs.getProperty("x_cds_jira.jira_password"); // password
		this.sys_id = gs.getProperty("x_cds_jira.sys_id_field"); 
	},
	
	debug : function(msg){
		if(this.verbose=="true") {
			gs.log(msg, this.LOGGER_SOURCE);
		}
	},
	
	// The create issue will run from the "Create Jira Record" UI action that is present on the incident form when the 3rd Party supplier is JIRA. 
	// We pass an object into this function using the createIssue(issue) syntax.
	
	 createIssue : function(issue){    
		 
		//this.debug('Enabled? ' + this.enabled + '\n' + 'Base: ' + this.base + "     " + this.username);
		
        var json = new JSON();
        var body = json.encode(issue);
        var r = new sn_ws.RESTMessageV2('Jira Issue Global', 'POST');
        r.setBasicAuth(this.username, this.password);
        this.debug("BODY to be Submitted: \n" + body);
        r.setXMLParameter("issuebody", body);
        r.setStringParameter("base_endpoint", this.base);
		var res = this._submitBodyTypeRequest(r, true);
        return res;
    },
	
	//modify a JIRA issue passing the project key into JIRA. 
	
	 modifyIssue : function( issue, key ){
        var json = new JSON();
        var body = json.encode(issue);
        var r = new RESTMessage('Jira Issue', 'PUT');
        r.setBasicAuth(this.username, this.password);
        this.debug("BODY to be Submitted: \n" + body);
        r.setXMLParameter('issuebody', body);
        r.setStringParameter('base_endpoint', this.base);
        r.setStringParameter("issueKey", key);
        var res = this._submitBodyTypeRequest(r, false);
        return res;
    },
	
	// add a comment to JIRA updating the JIRA card.  
	
	   addComment : function( comment, key ){
        var json = new JSON();
        var body = json.encode(comment);
        var r = new RESTMessage('Jira Issue Comment', 'POST');
        r.setBasicAuth(this.username, this.password);
        this.debug("Comment BODY to be Submitted: \n" + body);
        r.setXMLParameter('commentBody', body);
        r.setStringParameter('base_endpoint', this.base);
        r.setStringParameter("issueKey", key);
        resBody = this._submitBodyTypeRequest(r, true);
        
        this.debug("Handling the response data from Jira");
        if(resBody){
            if(this.verbose=="true"){
                JSUtil.logObject(resBody);
            }
        }
    },
	
    _submitBodyTypeRequest: function(r, waitForResponse){
        if(waitForResponse==null){
            waitForResponse = true;
        }
        if(waitForResponse){                              //if waitForResponse is true then do this. 
            var response = this._executeRest(r);
            if(!response){
                return 'No response';                          // curently always returning no response. 
            }
            this.debug("RESPONSE: \n"+ response.getBody());
            var parser = new JSONParser();
            var jiraIssue = parser.parse(response.getBody());
            
            return jiraIssue;
			
        } else {
            r.execute();
        }
    },
   
	_executeRest : function (r){
            this.debug("Executing request synchronously and directly");
            return r.execute();
    },
    
	
	getJiraPriority: function(p){
        //For Now the ID's match up well with OOB values, so keeping them the same ID's
        var jp = p;
        this.debug("Jira priority equivalent to SNC Priority "+p+" is: "+jp);
        return jp;
    },
	
	
    type: 'JiraIntegration'
};

UI Action

var j = new JiraIntegration();
j.debug("New Incident of category 'Jira Issue'...create a JIRA issue");

// here we create the object that we're going to push into JIRA. 

var issue = {};
issue.fields = {};
issue.fields.project ={};
issue.fields.project.key = gs.getProperty("x_cds_jira.jira_project"); // this will hold the board name where we push the card onto the backlog. 
issue.fields.summary = "" + current.short_description;
issue.fields.description = "" + current.description;
issue.fields.issuetype = {};
issue.fields.issuetype.name = "Bug";
issue.fields.customfield_10033=""+current.number;
issue.fields['customfield_' + j.sys_id] = ".service-now:" + current.sys_id;
issue.fields.priority = {};
issue.fields.priority.id = j.getJiraPriority(""+current.priority);

if (j.verbose == 'true') {
	JSUtil.logObject(issue);
}

j.debug("Jira fields set.  Ready to create issue in Jira");
var jiraIssue = j.createIssue(issue);
j.debug("Jira issue created: " + jiraIssue.self);
current.correlation_id = jiraIssue.key;

var wn = "A corresponding JIRA Issue has been created:\n";
wn += "ID: "+jiraIssue.id+"\n";
wn += "Issue Number: "+jiraIssue.key+"\n";
wn += "Issue URL: "+gs.getProperty('x_cds_jira.jira_base')+"/browse/"+jiraIssue.key+"\n";
current.work_notes = wn;
current.update();

gs.addInfoMessage('Jira Record Created' + jiraIssue.self);
action.setRedirectURL(current);

Any help will be massively appreciated,

Thanks

Mike.

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  • 2,617 Views
3 REPLIES 3

Priyanka136
Mega Guru

‎06-26-2019 08:32 AM

Hi Mike,

Please follow the below steps might be it will solve your issue.

1) Go to link - https://www.atlassian.com/software/jira

    Try it Free (Trial for 7 days only) - Go to Jira Software, Jira Service Desk - Create Your Jira account

2) Refer this link also :-https://developer.atlassian.com/cloud/jira/platform/jsapi/request/

https://developer.atlassian.com/server/jira/platform/rest-apis/

https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-api-3-universal-avatar-type-type-ow...

4) In Snow Instance , Go to - System Web Services - OutBound - Rest Message

5) New - Endpoint = https://<your site name>.atlassian.net/rest/api/3/user

6) Authentication Type - Basic Auth Profile

7) HTTP Request - HTTP Header - Name = Content-Type, Value = application/json

😎 Save - Go to HTTP Methods - Default Get already created - Go to New

9) Http Methods = GET, POST, PUT, PATCH, DELETE

10) If you are creating the user in jira from snow so for that use POST method

11) In HTTP Query Parameters - Give the Content (json format) - save

12) click on auto-generate variables

13) Copy Preview script usage code - paste it in Business Rule ( user table, before , insert) - save

14) Go to - User table - Fill the fields

15) Check it in Jira , whether the user is created or not.

Please let me know if you have any question.

I hope it works, Please mark it Correct or Helpful based on impact...!!!!!!

Warm Regards,

Priyanka

 

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User667175
Giga Expert

‎06-27-2019 03:38 AM

Further to this, the object that is being built formats as the below: 

{  
   "fields":{  
      "customfield_10031":"[company].service-now:8d2c88e3db1df78060319ee3db9619c0",
      "customfield_10033":"INC0001032",
      "description":"Description 2",
      "issuetype":{  
         "name":"Bug"
      },
      "priority":{  
         "id":"4"
      },
      "project":{  
         "key":"STES"
      },
      "summary":"Short description"
   }
}
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Shishir Srivast
Mega Sage
In response to User667175

‎02-04-2020 05:55 AM

Were you able to fix this issue?

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