Jira spoke integration Error Request type

[AnthonyMull]

Hi community 

can you please help. When using the Jira spoke, create issue action, I cannot create an issue when it has the "Request type" Populated in the payload.

Without it , it does work, however with it , it does not work.

Can you help please. Thank you in advance

[Hemanth M]

Hi @AnthonyMull , when you run a test do you see any errors? can you check flow context log once

[yashkamde]

Hello @AnthonyMull ,

Please check the payload for Request Type ?

what value is being populated there, as in screenshot it is seen blank..

[AnthonyMull]

Hi @Hemanth M and @yashkamde 

I cannot see the errors in the flow designer, however in the sys_flow_context table there is an error  message as per screen shot.

I have tried many string , hard coded values in the Action, but I cannot get it right and I dont know what to put in the payload for Request Type, maybe it is a value from Jira? But I dont know where to find this value in Jira.

Thanks for help

[yashkamde]

The screenshots seems blur !

Although I'd suggest test outside ServiceNow first, confirm the payload works with a raw Postman call to /rest/api/2/issue something like,

   {
     "fields": {
       "project": {"key": "PROJ"},
       "issuetype": {"name": "Service request"},
       "summary": "Test",
       "request_type": {"id": "10002"} //OR custom field into Jira
     }
   }

If Jira accepts it there, the same field will work in the spoke's Additional Fields. If Jira also rejects it there, the field probably isn't on the Create screen for that issue type/project, you'll need to add it to the Create screen scheme in Jira admin.

If my response helped mark as helpful and accept the solution.