Jira to Servicenow integration using webhooks through MID server

[Hristo Ivanov]

Hello Team,

We are trying to integrate Jira to Servicenow bi-directionaly. We are trying to do so using webhooks and integration hub. We've handled the Servicenow to Jira use case, however the Jira is on prem and does not have access to the internet. It only has access to a MID server. 

Could you please propose a way how we can set the callback URL that's used to configure the webhooks to the MID server and then somehow reroute it to the servicenow instance and pick it up in a flow?

Thank you in advance! 

[The Machine]

The way I've addressed this is to create a scripted rest API.  Then you set the call back URL for the events you want proceeded to that URI. 

After that, you can log the response from the event to see how the payload is being sent and then parse the response body from there.

One methodology would be to create a script include and then have functions for each of the events you are triggering.

[Hristo Ivanov]

Hello MB,

Thank you for your response!

Could you please elaborate a little bit though, cause I got kinda lost. 

Create a scripted rest API where? on the MID? 

Are you suggesting to use the MID server as a web server extension? 

[Gaj1]

Hi,

Did you manage to get this done?

Cheers,

Gaj