Developer

Asset Location being updated to a random location

Good afternoon, We have 600+ assets where the asset location (cmn_location) is being updated to an incorrect location. When changed, it is updated back via Remote File Import and possibly a Business Rule. I found an OOB Business Rule - Update Locati...

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How does Salesforce integration work and why is it important for businesses?

Salesforce integration connects Salesforce with other systems, allowing seamless data flow and streamlined operations. Businesses need to enhance productivity, improve customer experiences, and ensure real-time data accuracy across platforms.Let's sh...

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How do I add a Performance Analytics widget to a Platform Analytics dashboard

I've set up a Platform Analytics dashboard: I'm wanting to add Performance Analytics widgets from one normal dashboard onto my Platform Analytics dashboard: However, what I've noticed on the Platform Analytics dashboard is that when I click on 'Add...

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Import On-Demand: Automate File Imports using ServiceNow

This functionality enables users to upload files (like Excel spreadsheets) through a catalog item and automates importing and transforming the data. The process upon submission, imports the file, transforms it and updates the target table, deletes th...

Article

How to remove this price, quantity and total from the approval page for catalog items?

This is not required for any of my catalog item, is there a way to hide it.

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Trying to populate the OOB Stories Related list on a Change Request record

I am working on a requirements story that will allow us to document on the story record the change used to move a story. We added a new field on the story form that references the [change_request] table. I did notice that there is a "Stories" related...

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How can I click a UI Action/Button in ATF?

Hi everyone, I'm trying to automate a test in ServiceNow ATF and need to click a button (UI Action) on a form as part of the test.I can open the form successfully, but I'm not finding a standard ATF test step that allows me to click the button direct...

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Resolved! Agent Workspace sharing My List

Hi all, Is there a way to share the My List with other agents? Similar to filters you could share them, just wanted to know if it's possible with the My List filters on Agent Workspace.

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Discrepancy in Opened By Preview Record Icon Across Environments in SOW

In our Service Operations Workspace, the Opened By field on Incident records is missing the Preview Record (user details) icon. This functionality is available in our Development environment but is not present in Test or Production. I am currently tr...

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Interview question - How to restrict users from uploading attachments in ServiceNow?

Hi All, How do we restrict users from uploading attachments in ServiceNow? What are the different ways? Thank you!

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Restore a Field on the User Table Back to its previous Value

Hi, A bulk change was made to user on the sys_user table where a field called "u_principal_name" was cleared.How can I get all these records to update back to have the previous value in themI have seen on the forums that you can use a business rule w...

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Exporting ServiceNow Records to Microsoft Word Using a UI Action

In my last blog, From Form to PDF: Building a Record Export Button, I showed how a single UI Action can turn any record into a formatted PDF using PDFGenerationAPI. That’s well but question is: "This is good, but some users want to edit it after down...

blog

Resolved! Microsoft Teams Integration – "Security constraints prevent access to requested page"

Hi Everyone,We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams ...

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Selected columns on visualisation not reflecting correctly on Platform Analytics Dashboard

On a Widget within ServiceNow, I've selected the following columns to appear: However, what I've noticed in the Editing View and Normal View is that it's display all of the columns from the table: I was just wondering if anyone has seen this issue b...

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Reference field is not showing the display value value which is true

I have created a catalog ,in which I have a reference field with demand table , in that table the display true is on Number field but when I select any record in that variable its showing the Demand name instead of Demand Numberm

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