Key Word Search not working on a list displayed on the Service Portal.

Anthony Dyer
Tera Contributor

‎01-18-2022 11:16 AM

We have a link on the Service Portal header that will take the user to a list of all our Business applications.  We have enabled the filter option to allow the user to use the typical filter options.  find_real_file.png 

find_real_file.png

We have also made sure that the Keyword Search in the upper right hand corner is available, but it is returning no results.find_real_file.png

I have not been able to find a reason as to why this is not searching the list. Are there some other setting that need to be adjusted to allow the Keyword Search to apply to the list/table that is being displayed?  

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Saurav11
Kilo Patron
Kilo Patron

‎01-18-2022 11:20 AM

Hello

Why doing *ace isn't just ace working?

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Anthony Dyer
Tera Contributor
In response to Saurav11

‎01-18-2022 11:25 AM

I get the same results is I put in just ACE instead of the *ACE

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Saurav11
Kilo Patron
Kilo Patron
In response to Anthony Dyer

‎01-18-2022 11:31 AM

Can you go to the list view in mative ui and do the same that is apply filter keyword are ace
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Saurav11
Kilo Patron
Kilo Patron
In response to Saurav11

‎01-18-2022 11:34 AM

Also check this article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781754

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