Key Word Search not working on a list displayed on the Service Portal.

[Anthony Dyer]

We have a link on the Service Portal header that will take the user to a list of all our Business applications.  We have enabled the filter option to allow the user to use the typical filter options.   

We have also made sure that the Keyword Search in the upper right hand corner is available, but it is returning no results.

I have not been able to find a reason as to why this is not searching the list. Are there some other setting that need to be adjusted to allow the Keyword Search to apply to the list/table that is being displayed?  

[Saurav11]

Hello

Why doing *ace isn't just ace working?

[Anthony Dyer]

I get the same results is I put in just ACE instead of the *ACE

[Saurav11]

Can you go to the list view in mative ui and do the same that is apply filter keyword are ace

[Saurav11]

Also check this article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781754

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