Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Knowledge article opening in Different view and tab in service portal

Abishek1998
Tera Expert

Hi,

When I search a knowledge article in portal, it is taking me to a new window and with different view, which shouldn't happen. Below is the image
1. 

Abishek1998_1-1788467979382.png

 

2.

Abishek1998_2-1788468044678.png

But I when I click on the same article from the search results. It is working fine.

1.

Abishek1998_3-1788468124603.png

 

2. 

Abishek1998_4-1788468196525.png

Could you please let me know a solution for this?



1 REPLY 1

Kieran Anson
Kilo Patron

Do you have AI search enabled? Have you customised SPSearchResultActions script include?