Knowledge articles that were approved by ABCand DEF(in the Knowledge approvals tab) are being retired by the system. Notes indicate the message below:
"Rejection Reason: Ticket has been rejected by System as the approver is not active in the tool"
"Article is rejected by: system"
is this the process , could anyone help me , what will be the reason?
Any suggestion on Kb article being retired ,how to republish it.
As checked user is in system but when i am impersonating the author and trying to extend the valid to date then it is on disable mode? Any help will be appreciable.
As an admin too that is not editable?
Is there any other way to republish it , please help me on this.
Even i tried to extend the valid to date filed but it remains same , status field shows retired only.
