Knowledge Base

[PalaparthiK8148]

Hi ,

If a user is not the assigned Author or Ownership Group member they cannot find a knowledge record through search in the back-end. Can someone guide me for the behaviour and what is the root cause of the issue.

[Hemanth M]

Hi @PalaparthiK8148 ,

Have you checked the knowledge User criteria, use > user criteria diagnostics to verify this quickly.

Hope it helps!