Hi all,
We've opened the UI Action 'Checkout' to a custom group of users based. The Checkout button works great if the author or admin clicks it. They get the nice message 'A new version of the article is created for revision'
But...even through I've opened the UI action to users from custom group, when they click the Checkout button, they get the not so good message: 'You cannot checkout this article as it is already checked out'
I've confirmed the article is NOT checked out.
I understand that KBVersioningSNC is a read-only script include. My goal is to enable custom checkout functionality for specific user groups, without relying on the "ownership_group" field (as suggested in the ServiceNow Community post [https://www.servicenow.com/community/developer-forum/knowledge-checkout-button-restrictions-script-d...]).
Has anyone successfully implemented custom checkout for groups outside of the standard "ownership_group","knowledge roles" etc. mechanism? If so, please share your approach.
Thanks in advance
