Language translation

[PriyangaM]

Hello,

I am working on translation of catalog items in ServiceNow, everything is working as expected however  if the user submits the request in german or spanish , the Short description in Request item is translated to German or Spanish though my language is in English where as variables are reflecting as per the  user's language setting.

[GlideFather]

@PriyangaM And does the english equivalent exist in ServiceNow? 

please share some details about how is the localisation set in your instance

[PriyangaM]

@GlideFather  Thank you for your response,  Localization is set using the localization framework and the translation for customized fields are done in their relevant table.

Do you mean does the Short description should exist in English as well in sys_translated_text ?

[GlideFather]

I don't remember by heart, I would have to search around the instance, but the translations are done at multiple tables (UI Messages, translated texts, choices, etc).

Whenever I need any help with translations I always check this excellent post Debugging Language Translations in ServiceNow by @SumanthDosapati 

Maybe you can try the translation debugging to see what exactly is responsible for the translation of that field.

Not sure @PriyangaM if this helps, either that let me know