LDAP integration creating Duplicate Accounts in User Table

[rinadsouza]

We are having LDAP integration in our instance and we are facing the below issue.

When a new user is created in AD, the account gets created in Service now. But when a user account is deactivated and after some time, if the account is re-activated in AD, it is not updating the existing user record in Service now. Instead, it is creating a new user account and hence resulting in duplicate accounts in the User table.

Please provide your suggestions on how I can fix this issue

[rinadsouza]

Hi Sandeep,

Thank you for the reply.

We already have Coalesce set to true for "Object GUID" and also have an On-Before transform script with the mentioned script but still the reactivation is not happening. Can you please suggest where we can validate this.

Regards,

Rina Dsouza