LDAP not fetching some attributes

[alexkennedie]

LDAP import doesn't have some attributesUsers and Groups are fetched but we are not getting member information in group import set table.

Can someone help please?

Thanks

[vab_13]

If you browse your LDAP, can you see those attributes coming up?

Its most likely either your service account doesn't have permission or you might have pre-defined list of attributes in your LDAP server definition, and that might not have "memberOf" attribute mentioned.

[alexkennedie]

Hi Vab, Thanks.

No, I cant see those attributes even when I browse.

I can see all details if I login with service account at server itself.

Where can I see the custom list of attributes in my ServiceNow instance?

Regards

Alex

[vab_13 · Accepted solution]

You will need to open your LDAP Server configuration, switch view to Advanced View (from related links) and then you will see a field called "attributes", validate if you have got "memberOf" attribute defined there.

If you want to load all attributes, you can leave this field BLANK.

Hope this Helps.

[alexkennedie]

Sure, let me test.

Thanks Vab.

Alex.