Ldap Users cannot updated synced from AD

[Aung Phyo Oo]

I cannot manually update and reset the new password Ldap Users synced from AD, Shown 'invalid update'. How to fix this issue?

[Aung Phyo Oo]

Actually, LDAP users cannot update(shown "invalid update"), if also reset the password from admin side, password is successful but cannot login (shown" invalid password").

Before i can manually update LDAP users from admin side. Now, cannot update. So, I want to make it as comfortable as before.

[GlideFather]

Is the invalid update for every single update (e.g. adding "." save and remove the dot and save again) or just and only for the password?

[Aung Phyo Oo]

just and Only manually update for LDAP users.

[Ankur Bawiskar]

@Aung Phyo Oo 

you want LDAP users password to be updated?

ServiceNow's built-in password reset feature does not work for LDAP-connected users.

you will require a custom solution to interact with LDAP via orchestration and then reset

The actual password reset happens in AD and not within ServiceNow

Password reset - AD 

Change AD User Password activity 

OR

check this link which has some script, see if that helps

How do I change a user's password via LDAP integration with active directory? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Aung Phyo Oo 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.