Developer

Personal Developer Instance dev312273 is Offline

Hello ServiceNow Support Team, My Personal Developer Instance (PDI) dev312273 is showing as Offline more that 48 hours, and I am unable to access the instance.Instance details:PDI: dev312273Release: AustraliaStatus: OfflineInstance URL: https://dev31...

Question

Unable to Install Domain Separation Support Plugin – Plugin Not Found

Hi Community,I’m trying to install the Domain Separation Support plugin in my ServiceNow instance, but I’m unable to find/install it.When I try to install the plugin, the instance displays an error indicating that the plugin was not found.Issue:Plugi...

Question

This code is not running as expected.

(function executeResyncTime() {var FLOW_NAME = 'global.copy_of_sapmytime_out_bound_update'; // <-- paste exact name from code snippetvar TW_TABLE = 'task_time_worked';var started = 0, failed = 0;// All Time Worked entries linked to this Work Order Ta...

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Knowledge Base

Hi , If a user is not the assigned Author or Ownership Group member they cannot find a knowledge record through search in the back-end. Can someone guide me for the behaviour and what is the root cause of the issue.

Question

text is getting removed from active chat

Agent have two active chat on his workspace and when he is typing on the text box in one chat at that time the other chat got ended by the end user, now this change on workspace remove the first chat text which he typed earlier, this has been happeni...

Question

On change client script in reference Field

Hello Team, Is it possible to use on change client script on reference variable ..?? Requirement : If we select the country as UK in country variable (reference variable) in the category variable "autopay "option should be hidden category is also a ...

Question

Filter on variables in any task table

For sc_req_item and sc_task, I know that I can use variables from catalogue requests in filters and report columns. The variables field is on the task table, and therefore is present on all tables that extend task. For task table records, such as in...

Question

Unable to Make "admin" Role Visible in sys_user_role List Despite ACL Access

Hi Team,I'm facing an issue with visibility of the admin role record in the sys_user_role table and would appreciate any guidance.User Account InformationI am testing with a local ServiceNow user that has the following roles:snc_internalitilreport_us...

Question

Resolved! PDI offline for 2+ days — every path returns 400 "This combination of host and port requires TLS"

My personal developer instance has been unreachable since 15 September, about 2 days and 12 hours.Every request returns the same response from the load balancer, including the login page:HTTP/1.1 400Server: snow_adcBad RequestThis combination of host...

Question

PDI dev392293 stuck in "Host Recovery" state

Hi Community, my Personal Developer Instance dev392293 went offline into a 'Host Recovery' state 2 days ago. I was actively using it, so it isn't an inactivity issue. Could an admin or developer advocate please check if there is an infrastructure iss...

Question

ServiceNow to Salesforce Integration using REST API and OAuth 2.0

As a ServiceNow developer, I've always believed the platform's real power isn't just managing what happens inside it, it's how cleanly it can talk to everything outside it. So instead of building a one-off create a record and take a screenshot demo, ...

Question

Automatic Update Set Creation in Scoped Application

an update set is generating with my name automatically while i am switching to the scope. how can i disable this?

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Difficulty in using CartJS in Business Rule

Hi, I am trying to submit a catalog item request through a business rule. I came across the CartJS documentation and followed the sample code there. However, when using cart.addToCart() or the other submission calls, I got the following error: Root c...

Question

Resolved! Download file

Hello Team, We have requirement that "Document" is a drop down variable on the service catalog if you select the 'yes' in that variable we need to show the document link type or name. If you click on that link document should be downloaded(Business h...

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Suggestion for improving the list filter's use of the between operator for effecient date entry

On my PDI, I noticed an efficiency issue when I implemented a filter using the between operator for the created column in the users table. I wanted to show users that were created in 2012 using the date pickers to select start / end dates. There is n...

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