Learn ServiceNow

[arshadar7d]

I am new to ServiceNow Testing and Currently I have Software Testing experience and I want to learn ServiceNow Testing it from start. Can anyone help me what Can I do?

[Dr Atul G- LNG]

Hi @arshadar7d 

I’m a ServiceNow trainer and happy to share my thoughts.

As you mentioned that you’re the sole developer in your company, I see this as a great opportunity for you to learn and grow. You already hold CSA and CAD certifications, which is commendable. It's also a great self-awareness point that you feel your JavaScript skills need improvement—recognizing that is the first step toward growth.

Here are a few tips:

1. Follow this master playlist to strengthen your JavaScript skills specifically for the ServiceNow platform. 

https://youtu.be/62Nabpb94Jw?si=FqBwRN2B8C71aYHr

1. Spend at least 1–2 hours daily on the ServiceNow Community. Observe the kinds of technical questions being asked and how experienced members respond. You’ll learn a lot passively this way—and I highly encourage you to start answering questions as well. Explaining concepts to others will improve your technical thinking and deepen your understanding.

1. Explore the free courses available on the ServiceNow Developer Site. These are practical and focused, and will help you apply your knowledge directly on the platform.

2. https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/citizen_developer
3. https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/servicenow_application_devel...

[adityahubli]

Hello @arshadar7d ,

If you are new to ServiceNow testing, start by understanding ServiceNow basics such as tables, forms, workflows/flows, and roles. Create a Personal Developer Instance (PDI) and practice testing core modules like Incident, Change, and Service Catalog. Learn different testing types in ServiceNow (manual testing, ATF – Automated Test Framework, regression testing) and explore ServiceNow documentation and community examples. Since you already have software testing experience, mapping your testing concepts to ServiceNow functionality will make learning easier.

You can follow some basic steps :

Step 1: Learn ServiceNow Basics

Focus on:

• Tables, fields, and records

• Forms vs Lists

• Roles & permissions

• Core ITSM modules (Incident, Change, Request)

• UI Policies & Client Scripts (basic idea)

 Practice in a Personal Developer Instance (PDI)

---

Step 2: Understand ServiceNow Architecture

• Client-side vs Server-side

• Business Rules & Flows

• Data flow in ServiceNow

• Update Sets (very important for testing)

---

Step 3: ServiceNow Testing Types

Learn how testing applies in ServiceNow:

• Manual Testing (forms, flows, scripts)

• Functional Testing

• Regression Testing

• Integration Testing (basic)

• User Acceptance Testing (UAT)

---

Step 4: Manual Testing Practice

Practice test cases like:

• Create Incident => Validate mandatory fields

• Assignment rules working correctly

• State transitions (New => In Progress =>Resolved)

• Access control (who can see/update records)

---

Automated Test Framework (ATF) – Beginner Guide

Step 5: What is ATF?

ATF is ServiceNow’s no-code/low-code automation testing tool used to:

• Automate form testing

• Validate UI actions

• Test flows & business logic

• Run regression tests after upgrades

---

Step 6: ATF Basics

Learn:

• Test Suites

• Test Steps

• Assertions

• Test Data vs Live Data

• Test execution & results

---

Step 7: ATF First Practice Test

Create a simple test:

1. Navigate to Automated Test Framework → Tests

2. Create New Test

3. Add steps:

   • Open a new Incident form

   • Set field values (Caller, Short Description)

   • Submit the form

   • Validate record is created

4. Run the test and check results

---

Step 8: Intermediate ATF Scenarios

Practice:

• UI Policies validation

• Client Script behavior

• State changes

• Approval testing

• Service Catalog item testing

---

Step 9: Map Your Testing Experience

Since you have testing experience:

• Manual test cases =>ServiceNow forms & flows

• Automation => ATF

• Regression =>ATF Test Suites

• Defects => ServiceNow incidents/defects

All the best for your Servicenow Career 😄

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

[adityahubli]

Hello @arshadar7d ,

If my response helps you then mark it as shelpful and accept as solution.

Regards,

Aditya,

Technical Consultant