Link Change request ticket not showing in Requested item

Codi
Tera Contributor

‎11-01-2023 06:18 PM

Hi Guys,

Need some assistance because we noticed that when the Change Request ticket is added in

the Requested item ticket the Requested item ticket will not show in Change Request ticket and

same also when we add the Requested item ticket to the Change Request ticket the change request

ticket will not show in the Requested item ticket.

May I ask if where we can configured this.

 

Thank you in advance

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3 REPLIES 3

RaghavSh
Kilo Patron

‎11-01-2023 11:57 PM

What is the filter condition of your related list?


Raghav
MVP 2023
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Tai Vu
Kilo Patron
Kilo Patron

‎11-02-2023 12:00 AM

Hi @Codi 

If you're using the OOTB related list, it's linked to each others through the Parent (reference Task [task]) reference field.

TaiVu_0-1698908301139.png

 

So if you add a RITM to a change request, it will populate the Parent field in RITM.

Sample below.

TaiVu_1-1698908403756.png

TaiVu_2-1698908427484.png

 

Cheers,

Tai Vu

 

 

Dipen Wadhwana
Giga Guru

‎11-02-2023 01:18 AM

Hi @Codi ,

 

Please check the below link if that helps you.

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/form-administration... 

 

Please mark it helpful if it serves your purpose.

Thanks.

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