Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal

HariniGopi
Mega Contributor

3 weeks ago

Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal

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5 REPLIES 5

Dr Atul - LNG
Tera Patron

3 weeks ago

Hi @HariniGopi 

 

https://www.servicenow.com/community/developer-forum/dynamic-email-links-dependent-on-recipient-role...

 

full solution

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
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HariniGopi
Mega Contributor
In response to Dr Atul - LNG

3 weeks ago

the code in that post is not working for me, maybe the exact code might help

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Ankur Bawiskar
Tera Patron

3 weeks ago

@HariniGopi 

what script did you try and what debugging you did?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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HariniGopi
Mega Contributor
In response to Ankur Bawiskar

3 weeks ago

(function runMailScript(current, template, email, email_action, event) {

    if (gs.getUserByID().hasRole('itil')) {
        template.print('Link: <a href="https://' + gs.getProperty('glide.servlet.uri') + '.service-now.com/incident.do?sys_id=' + gr.sys_id + '&sysparm_stack=incident_list.do?sysparm_query=active=true">click here</a>');
    } else {
        var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">Link</a>';
        template.print(url);
    }

})(current, template, email, email_action, event);
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