Link not working in the new UI only for a particular user

[nireesha1]

Hi,

  There is a user called Joe. When he switched to the new UI he is not able to open the 'New ticket' link in 'My desk' application. The link is doing nothing.

When he switched to the old UI & click on 'New Ticket' he is able to access the link

This issue is with only one user and for only New UI...

In addition to this,(Issue only with the new UI for the same user) when the user navigates to 'Self Service' application and clicks on 'My incidents' module, he is getting a list of incidents but could not open the incident i.e. he could not open the incident form. The incident number's font color is changing to Violet (INC0266373 in the example) and no action is getting performed. The same is working fine with the old UI.

What could be the issue?????

[nireesha1]

blake.reikofski : Any idea?

[blake_reikofski]

Has he tried closing the browser completely and going back in?   Could be some sort of caching issue.   Have you tried recreating the issue from another users browser, logged in with Joe's credentials?

[nireesha1]

yes i tried with other browsers like chrome and IE but issue is still existing and also closed the browsers and opened again but still its same

[blake_reikofski]

Sorry.   I don't have anything else for you to try.   Seems odd that it is only this user_id experiencing the issue and that everything works under the old UI.