Link to Catalog Item from SimpleList in Service Portal

[sofiasuarez]

Hello,

I am trying to link, from an item in a Simple List of Service Portal, a catalog item made with a record producer.
I have the option "Link to this page" set to "sc_cat_item" but when I click on the said item, I get "You are either not authorized or record is not valid" message, what can I do?

These are screenshots from the simple list and the result:

And this is the form I want to get displayed when clicking on the item of the list (it is inside the "Can We Help You?" category of the catalog):

Thanks in advance.

Best regards,

Sofía

[Upsilon]

Hi, 

Check the user criteria, most probably you have a user crit (on the category level ) that not allow your user to view the item

Regards,

[sofiasuarez]

Hello,

I've checked this but it's not the problem.

The thing is that when I click on one item from the list, the sys_id parameter the URL gets its the one from the record in Job Listings table (a custom one I made), not the sys_id from the Catalog Item which is the one it needs.

Any idea on how I can change the sys_id the URL gets to get the one from the Catalog Item?

Thanks in advance.

Sofía

[Upsilon · Accepted solution]

Hi, 

Like designed the list is on Job listing report, the widget will try to show a Job in catalog item page. which cannot work. I think that you should create new widget and customize the calculation of the link. 

Regards

[sofiasuarez]

Thank you!

It worked for me, I cloned the Simple List widget and customized the link to the form 🙂