List Collector - The list collector is not visible propely on the RITM variable Editor --HELP

[Snehal2]

Hi All,

I have used the List collector in a catalog item. When I order a Item from the Serviceportal,

In RITM variable section this list collector's left section is getting hidden and lengthy details of the listc ollector items value is visible below the list collector. as shown below, can anyone let me know how to fix this and get the normal list collector/slushbucket view in RITM.

Question 2

Also I am not getting the listcollector/shushbucket on the Portal, it is visible just as normal reference field.as shown below.How can I get the normal shushbucket on portal view?

Regards,

Snehal

[Jaspal Singh]

Hi Snehal,

Both of which being expected behaviour as

1. For RITM variable section - Its meant to show details that were submitted so getting additional information displayed for the list collector does not makes sense.

2. Form RITM on portal - Its expected behaviour which I gues came in from Jakarta version of ServiceNow where list collector also appear as a normal reference field. If you want additional information displayed for the selections made, I would suggest you to follow link where an additional field is created & is used to display the details.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Snehal2]

Thanks for response Jaspal.

1. For RITM variable section--- yes, I agree what u say, but on sctask its visible as normal slush bucket as shown below: I was wondering if there is a way to show the same view of slushbucket on ritm as well as on sctask. I will check the link u shared for portal thing.

[Jaspal Singh]

Hi Snehal,

In addition you can also check thread.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[John Heal]

Slush bucket was taken away in the portal for list collector fields by ServiceNow as was not deemed mobile friendly, I think this was done in Jakarta. I struggled to find this info when I had the same issue. You would have thought ServiceNow would have detected if it was a mobile device accessing, and only then changed from slush bucket to the new horrible component.

The only way to add this now is via a Portal Widget, cloning the service catalog widget. Which is what I have done in our instance, but this will make the portal less mobile friendly. Not a problem for us yet as we do not sllow access from mobile devices. Also portal widget coding requires jquery, AngularJs, HTML and CSS skills. To enable functionality we had already.

hope the above helps,

John