List field not searchable via list layout.

[Brian Lancaster]

We have a field called affected agency that is a list field referencing the core_company table.  When I add it to the list layout the search box below it is grayed out.

It also does not get added to the go to drop down at the top of the form.  Is there any way to make it so user can easily search without having to the filter.

[ujjwal0306]

Hi Brian,

There must be some ACL on that table or that field which will only give you read-only option.

[Brian Lancaster]

There are no ACL against this field.  Also it is not searchable.  The search box is what is grayed out and that screenshot was taken with my admin account.

[SaiRaviKiran Ak]

May I know the filter condition for your list view ?

The following threads might helps you to resolve your issue.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0621827

Mark Correct if it solves your issue.

Thanks,

SaiRaviKiran Akella

[Brian Lancaster]

That KB basically tells me to use the bread crumbs to search.  The user who wants this I would have to retrain every time they wanted to do it.  I have clicked on the open under incidents so the current filter is just active = true.