List PDF export details do not include all related list records

kozy_f
Tera Expert

‎06-12-2017 02:51 PM

To include related list records in PDF file exported from the list, I set system properties "glide.export.pdf.list.related_list" to true.

But when I download the pdf, the first record of the PDF details pulls in the related list , but the others are ignored. The records do have related records.

The attached file is example of the donwloaded pdf file. Incidents with "Same Caller " related list.

3 records are all same caller "System Administrator" but when it's exported, related list appears only for the 1st record.

I'm using Istanbul. I found similar problem "PRB655729" seems like fixed on Fuji, Geneva and Helsinki.

But for Istanbul should I wait for a patch to be released ? or is there any work around ?

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎06-12-2017 04:26 PM

Hi Koji,



PRB655729 is fixed in Fuji Patch 8 Hot Fix 5.


If your instance is on Istanbul and you are still facing issue, then you can create HI incident for support so that they can provide resolution.



Also, you can look into below for code to import export related list for XML format.



https://www.servicenowguru.com/system-ui/enabling-related-list-exports-servicenow/



Regards,


Sachin


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kozy_f
Tera Expert
In response to sachin_namjoshi

‎06-20-2017 11:05 PM

Thank you Sachin, I've reported to HI and the support team published "PRB1069370" for this.


Seems like if there is a embedded list or other related list on the same form, this issue occurs. The workaround as of now is to remove those lists.


Will update here if I have any response from the team.


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