List view- Group By option

[RSSG]

Hi,

Can anyone tell me what must be happening when I am able to use "Group By" option on any column field on List view but same action is not happening in other's instance.

See pic below for illustration: where I am able to see "State" column by grouping it but not other person. 

[Sai Shravan]

Hi @RSSG , 

Can you please confirm the views are same in both the instances.

Regards,

Shravan

[Sandeep Rajput]

Check if the field contains more than 255 characters if it does then it won't support group by https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715905. It can be fixed via setting Can group attribute= true. Check the details of the solution on the link shared above.

[RSSG]

Hi @Sandeep Rajput Thanks for the input, although field value has less than 255 character rather a word only. The link you shared gives explanation which helped. Thanks.

[Riya Verma]

Hi @RSSG ,

Hope you are doing great.

if field option length is less than 255 then, please go through thew link , it will help you out :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787117