Live Agent support is not working as expected Virtual Agent

[Community Alums]

Hi All,

I am using OOB live agent support topic in the VA chat conversation. Whenever an agent accepts the chat, I am able to see agent messages as an end user. 
But as an end user, the bot is not allowing me to add my messages/texts. It continuously shows "Routing you to live agent" even after the agent accepted the chat. Can anyone help me with this issue? 

Thank You!

Regards,

Ganesh

[Community Alums]

@Community Alums : Please provide your suggestion if you have any idea on this. Thank You!

[Community Alums]

@Community Alums 

This usually happens when no live agent accepts the chat. But in your case, it is something else. Can you set up a new Assignment group and ensure they have the required roles. Also, if it doesn't help, you might have to raise a case with product team.