Local address contains control or whitespace

[abhishek0611]

Hi experts,

I've set up email notification for a specific record insert on incident table. Mails are shown in logs but not being delivered. I'm getting this error message while checking logs:

"Local address contains control or whitespace". I cross-checked the address and they are correct. Please suggest some workaround.

Thanks

[Anurag Tripathi]

check the email id's , may be the email id's stored in the system are not correct.(contain spaces or anything)

[tony_barratt]

Hi Abhishek,

I suggest double check addresses including perhaps cc-ed addresses. Any chance "foreign" characters could be responsible?

What version is the instance?

Best Regards

Tony

[abhishek0611]

Hello Tony,

Thanks for your reply. I've checked the addresses again and ensured that they are correct. By the way, instance is Eureka.

kind regards,

Abhishek

[tony_barratt]

Hi Abhishek,

Are you using ServiceNow SMTP server or a Customer SMTP server?

How many recipients are there for this notification? Is it a large number?

Incidentally if other Community members have some ideas or questions - do reply to this thread..

Best Regards

Tony