Location field loo up is showing gobe symbols instead of records on cmdb_ci table

Kranthi Rohit
Tera Contributor

I added the location field on the cmdb_ci form. if i click on search/lookup of the field it is showing globe symbols means it is unable to read the data. if i type name in the location filed it is giving the results in the related search. Please refer the screen shot and help me.
Thanks in advance.

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Kranthi Rohit 

Is it working fine with admin?

seems tree_picker attribute is added to that field, try removing that

it means that user doesn't have read access to name field.

Did you debug that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I am admin, and in user table location field also designed like that and can see the records in user  and other tables too, except the cmdb related tables

@Kranthi Rohit 

is that an OOTB field or custom field?

share the dictionary config for that field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Kranthi Rohit
Tera Contributor

even for admins its not showing