Locked_out=true to be hidden from CSM Portal

tindiz
Giga Guru

Hello, I do not know where to start in developing this requirement. Please help.

 

I am on CSM Portal and customer usually go to Manage Users option in here.

 

On this option, they do not want to see customer contacts that are locked out.

 

So technically all customer contacts that are locked out is true must be hidden from them.

 

These users can be found on the "customer_contact.list" table and the field is "locked_out".

 

Please help me where to start. Thank you.

 

tindiz_0-1729521526665.png

 

1 ACCEPTED SOLUTION

You nee to update the HREF/URL by adding the  locked_out = false in the URL. This might works for you.

Can you give it a try once. 



Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

View solution in original post

9 REPLIES 9

I am now here on the Manage Users menu item but cannot seem to find any HTML code.

 

tindiz_0-1729525835150.png

 

If you scroll down, then you can see the table ref, there you need to see the code. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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That's the entire of it on the SS I provided. No table ref.

Hi @tindiz 

I think i also suggested same.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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HI @tindiz 

 

When I check OOTB accounts under Supports I can see the complete code and I think the same applicable here as well. As it is custom one, so not sure where the exact code has been written.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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