log off not working properly

kalay
Kilo Contributor

Hello,

First off we are using SSO.

Here's my concern Every time I 'logoff' I first get an error message and then when I try again I can log off.

First attempt this is what i get

logout1.png

..and when i click on the logout button here's the message now

logout2.png

Appreciate any idea that will be shed here

4 REPLIES 4

Maheshwar Elang
Kilo Expert

Hi Karla,



You may be having an issue with the re-direction URL when Logout operation is executed....


find_real_file.png



Try replacing all the highlighted parts with "logout_success.do" under single sign-on properties.


Its an internal ServiceNow page URL and may not have any issues.



So, after the changes if you still face the issue? then we will debug further.



If not? then its probably an issue with the SSO Portal or Proxy settings on your laptop that prevents you from seeing your SSO Portal (External URL) of your company.


Hi Mahesh,



not sure why I cannot see Single sign on under system properties...


SysProp.png


Alright..


Search for "Single" in your navigation menu search. See if you could find it...



Or



Go ahead with below URL


https://xxxx.service-now.com/system_properties_ui.do?sysparm_title=Single%20Sign-on&sysparm_category...


the link trick works


i'm trying this now...Thanks for the support