Logo - Inbound Email Action

[Nisha15]

Hi Team,

I want to remove logo that is coming from my email. so once you send email an inbound action creates hr cases and that cases contains logo, i just want to remove logo not other attachements or images attached to the email. In the signature there is some gif of 1.6 mb and logo is also there, I found few solution that are based on image size. but what if other image attached in the email will also have same sizea and that we want to get attached. Is there any way to just remove the signatures?
Atricle which i found :Attachment - Inbound Email Action - ServiceNow Community
Thanks in advance,
Nisha

[Vishwa Pandya19]

Hi Nisha,

Check below links. They might be able to help you.

https://www.servicenow.com/community/now-platform-articles/remove-email-signatures-from-inbound-emai...

https://www.servicenow.com/community/developer-forum/removing-signature-statement-in-inbound-emails/...

If my answer helped you in any way please mark it as correct or helpful.

[Amit Pandey]

Hi @Nisha15 

There's a property for reply seperators, and the system automatically discards text after the seperator. It's commonly used for stripping out signatures as well.

glide.pop3.reply_separators

Discard everything below this text if found in a reply body (comma separated, case sensitive)

Specifies the comma-separated list of separators that cause the instance to disregard everything below the text string in the message body. This list is case sensitive. Type: string Default value: \n\n-----Original Message-----,\n\n _____ \n\nFrom: