Logon Guest User Issue, not identifying them as current user.
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06-26-2018 01:07 PM
I have a strange problem. Every once in a while a user would login and they are identified as a guest user; instead of themselves. Any ideas why this can be occurring?
Mike W
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Service Portal Development
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06-26-2018 02:22 PM
I had a similar question to servicenow HI support recently and below is the response i got from the support team.
Guest account is in place for a reason.
When ever you are logging in first it will use Guest account and then the session will get changed to your name.
If you are using SSO first it will use guest account for logging in then only your user id will occupied that active session which was logged by guest.
And in the different use case, when any email was sent by any user and if that user account is not active immediately guest account will get impersonated to process that email by an inbound action.
This is how the guest user is used for.
Hope this helps
Please mark my response as correct and helpful if it helped solved your question.
-Thanks
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06-27-2018 06:44 AM
Thanks for the response, but this doesn't happen all the time. It happens about once out of every 10 times. Any idea why it's only happening randomly?
Michael Williams
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06-27-2018 07:34 AM
Ok. We upgraded to Kingston and now it prompts the user that the session has ended and by clicking the OK button, After the user clicks the OK button, the User gets redirected to the Home page; not the page they were on. Any ideas how to direct the user to the page they were previously on?
