Hello,
There is a "Related Search Results" in our Incident form, when user clicks the 'Attach' button, the knowledge article is added to the Additional Comments field.
Like that, we need the 'Attach' button also to populate the Knowledge Article number in the 'KB Article' (custom reference field) on the form.
Or, create another button next to 'Attach' button to populate the KB # in the "KB Article" reference field on the form.
Need help to customize this module.
Thanks,
Rajini
