Developer

PDI Offline – 502 Bad Gateway – Start Building Disabled - Manage my instance Disabled

Hello ServiceNow Team,My Personal Developer Instance (dev428xxx), running the Australia release, is currently Offline.Both the Start Building and Manage My Instance buttons are greyed out. When I try to access the PDI directly, I receive a 502 Bad G...

Question

Grading AI Coding Agents on ServiceNow, Part 1: ATF Tests That Fail Before the Fix

The grading method is only as good as its tests, so I started this as a series and this series starts there: how to turn a closed story into an ATF test that fails before the fix and passes after it. In Before You Pick a Coding Agent for ServiceNow, ...

Question

Australia: conditional Knowledge update, attachment concurrency and durable operation proof

Hello,We are evaluating a scoped Knowledge integration on Australia using fictitious Draft articles. Automated writes remain disabled while we establish supported concurrency guarantees.The Australia GlideQuery reference documents `where()`, `withAcl...

Question

Only interactive users are allowed to access UI

I am getting that error when I try to log into my instance

Question
Instance Configuration

Post upgrade Australia Regression Catalog Task Variables set to read only when saved

Hi everyone we had an incident post upgrade to Australia version, We created a variables catalog tasks that are visible only when Assigned to a member of Assignment group (customization), the normal behavior was we fulfill the variables if we save we...

Question

make a custom scoped application service portal available to all authorized users?

My product owner has tasked me and the project manager with making the service portal forms available to all authorized users in the system. The intent is to allow anyone with a login to use the application's free version to create records in a serie...

Question

Benchmarking Coding Agents on the Now Platform Codebase

By Chris Hinckley, Andrea Tan, Sherry Han, Estelle Hu, Meiru Han, Zianyi Wang, Om Babar, Erin Lafrenz and Aaliyah Brown Over the past year the choices for running a coding agent against our codebase have multiplied: more models than any one enginee...

blog
Best Practices
Scripting and Coding

Resolved! RITM & Catalog Task Variables Read Only

Hello,Currently trying to figure an issue out, any help would be appreciated. Currently on RITM and Catalog Task all variables are being set to read only, with the exception of one. I do not wish this to be the case, and I've checked the usual cu...

Question
Instance Configuration
Scripting and Coding
User Interface (UI)

Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

blog

AIUX not working on my PDI (or on an enterprise development instance for that matter)

I am trying to get AIUX working on my PDI. I was able to install the following plugins and all are up-to-date. I am running Brazil patch 1:AI Experience Framework (sn_aixf)AI Experience Framework Components for Setup Hub (sn_aiux_ia_config)AI Experie...

Question

HTML Field on catalog item - prevent leave page modal

Hello, I have an HTML variable that is updated via a Catalog UI Policy. An ajax call is utilized to get a URL from the server and format that as HTML code that is displayed to the end user in the catalog item. When the user clicks the link it takes t...

Question

My first ServiceNow Lux app: one afternoon, three failed checks and an incident board

I finally sat down to try ServiceNow Lux this weekend. If you haven't come across it yet, Lux is the new UI framework that arrived with the Brazil release, due to go GA later this quarter. What got my attention is that it's built on Lit and Tailwind ...

blog
Now Experience UI Framework
User Interface (UI)

HMAC Validation in ServiceNow: Securing Webhook Integrations with CertificateEncryption

Check out other articles in the C3 Series Check out @Jo_o Salvador comment for a no-code, platform native approach to implementing HMAC validation using HTTP Authentication Profiles. No need to roll your own scripts if you don't have to. This a...

blog

Resolved! How to implement multi-level / stacked breadcrumbs in a custom Configurable Workspace?

I’m working on a custom Configurable Workspace in UI Builder and would like to implement multi-level (stacked) breadcrumb navigation for a records (let's say Issue record), similar to the navigation behavior available in some OOTB ServiceNow workspac...

Question

Resolved! UI Builder: Getting "This form has not been configured for workspace..."

I'm trying to follow Building a Portal with UI Builder in Quebec - Live Coding Happy Hour for 2021-01-22 with my own PDI table, and I'm getting A search for this message shows that it's a dependency on plugin com.snc.agent_workspace.itsm. But I hav...

Question
Now Experience UI Framework