Developer

Salesforce Spoke – Multiple Tenant Integration

Hi Team,I am working on integrating ServiceNow with Salesforce using the Salesforce Spoke. In our setup, we have two different Salesforce tenants that need to be integrated with ServiceNow.To achieve this, I created two child connections under the Sa...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Creating a Story from a Demand - copying data

Zurich Patch 7 We would like to copy additional fields to the story when we create it from a demand. Most are relatively straightforward but one is a bit more complicated. We want to map impacted business applications from the Demand to product on St...

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How to dynamically enforce mandatory attachment on Record Producer based on Multiple Choice variable

Hi everyone, I'm struggling with a requirement on a Record Producer in the Service Portal.I have a Multiple Choice variable (Values: 'yes', 'no'). If the user selects 'no', the checkbox "Mandatory Attachment" on the record producer tab Portal setting...

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Genius result link openning in the same tab

Hi,can anyone please help me why these genius results links can't be opened in a different tab even by clicking ctrl + click?

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Problem modal UI Actions

Hi,We have a requirement to create a new button (ui action) on the problem form. I looked into how the OOB modals (i.e Assess) are configured using the ProblemModalUIHelpers script. Looked simple enough and I was able to create a new button/modal by ...

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Resolved! URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Hello,I am currently facing a critical issue with my Personal Developer Instance (PDI), which is now showing as "Offline" and is completely inaccessible.Instance details:- Instance: dev304261- Type: Personal Developer Instance (PDI)- Version: Zurich-...

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Handling Special Characters in Scripted REST API Payload

Hi,I have created a Scripted REST API to generate requests in ServiceNow. However, when special characters are passed in the payload, the field values are stored as encoded entities such as à, ', &, etc.Currently, I am using the followin...

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How to copy Region field from incident to REQ & RITM & SC Task.

Hi,If a request created from an Incident how i can copy region field to REQ & then RITM & then SC Task? Thanks in advance. Regards,Juganta

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Season 2 of The Update Set is HERE!

Season 2 After a short break, The Update Set is back and this time, it’s a double episode covering two months of news, tooling, and community highlights. There’s a lot packed into this one, but a few themes stand out: stronger community recognit...

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The art of 'Auto data extraction from Images using ServiceNow AI'

If you've ever submitted an expense report, you know the drill: upload the receipt, then manually type in the vendor name, the amount, the date, the transaction type — all information that's already sitting right there on the receipt. And then s...

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ai

GRC optimisation with 'Issue Triage'

If you're working with ServiceNow GRC, you've probably heard the same story from clients: issues are piling up, the triage team is overwhelmed, and there's no clean process to separate signal from noise. The good news? ServiceNow ships a solid Iss...

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GRC

Strike reminder triggers even after Incident state changes from On Hold

I am observing the following issue:Incident is kept On Hold – Awaiting CallerThe strike flow starts and enters a WaitBefore the wait completes, I change the Incident state to In Progress The strike/reminder still triggers after the waitExpected behav...

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How to add stop condition in SLA

Hi everyone,I need help configuring an SLA stop condition.In the sn_grc_issue table, I want the SLA to stop when the Follow up date is less than or equal to 7 working days.The Follow up field is a date field.Could someone please guide me on how to ac...

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