Lost My Personal Instance

[gsivasaiteja]

I was getting this instance error, kindly please let me know how to restore it?

ID : DEV267141

[Dr Atul G- LNG]

Hi @gsivasaiteja 

Pdi doesn't come with support,  means if it's reclaim or offline or lost no one can help. 

You can either wait or get a new PDI,you need to release this pdi.

For further,  please take regular backup.

[Community Alums]

Doesn't hurt to contact support if they can somehow restore it. Otherwise yea I'd recommend @Dr Atul G- LNG approach 

[Sandeep Rajput]

@gsivasaiteja Try reaching out to support and see if the instance comes alive again. If not better to release the existing instance and request for a new one.

[AndersBGS]

hi @gsivasaiteja ,

According to your screenshot, your PDI has a service interruption. As there is no support available from servicenow in relation to PDI, you're limited to two options :

1. Wait - it should come online after some time.
2. If you get tired of waiting, release your instance and request a fresh installation. NOTICE, all worked than you haven't backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders