Mail box receives inbound emails but ServiceNow is not receving emails

RahulRAJAS
Kilo Guru

ā€Ž05-15-2025 07:15 AM

Hi 
Currently we are facing with inbound emails, where emails are received at the Mailbox but not receiving on the ServiceNow side end.
Email receiving is operational, POP ports are checked, accounts are re authorized.
but still couldn't figure out the issue.

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12 REPLIES 12

RahulRAJAS
Kilo Guru

ā€Ž05-15-2025 07:22 AM

Recently we have done the Cloning of Prod to Dev and Upgrade to Xanadu from Washington.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to RahulRAJAS

ā€Ž05-15-2025 07:26 AM

Please check the endpoint and verify if the servers are pointing to the correct servers. else log a now support case.

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RahulRAJAS
Kilo Guru
In response to Dr Atul G- LNG

ā€Ž05-15-2025 07:40 AM

Hi AG
Could you please help me with the end point and servers that's need to be checked?

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RahulRAJAS
Kilo Guru
In response to RahulRAJAS

ā€Ž05-15-2025 07:55 AM

server is fine and its ports are reverified with the O365 team.

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