Mail box receives inbound emails but ServiceNow is not receving emails
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ā05-15-2025 07:15 AM
Hi
Currently we are facing with inbound emails, where emails are received at the Mailbox but not receiving on the ServiceNow side end.
Email receiving is operational, POP ports are checked, accounts are re authorized.
but still couldn't figure out the issue.
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ā05-15-2025 07:22 AM
Recently we have done the Cloning of Prod to Dev and Upgrade to Xanadu from Washington.
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ā05-15-2025 07:26 AM
Please check the endpoint and verify if the servers are pointing to the correct servers. else log a now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā05-15-2025 07:40 AM
Hi AG
Could you please help me with the end point and servers that's need to be checked?
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ā05-15-2025 07:55 AM
server is fine and its ports are reverified with the O365 team.