Mail box receives inbound emails but ServiceNow is not receving emails

[RahulRAJAS]

Hi 
Currently we are facing with inbound emails, where emails are received at the Mailbox but not receiving on the ServiceNow side end.
Email receiving is operational, POP ports are checked, accounts are re authorized.
but still couldn't figure out the issue.

[Dr Atul G- LNG]

check these :

[Dr Atul G- LNG]

Hi @RahulRAJAS 

Are you facing these issue in Dev?

if yes, mostly in Dev the email are disable. Please check the 

email properties are enable

[RahulRAJAS]

we are facing this issue in Dev and QA. We have checked the properties and there already enabled. and on the email diagnostics page it has no issues.

[Dr Atul G- LNG]

Hi @RahulRAJAS 

In this , better log a Now Support case.

[RahulRAJAS]

logged Atul, awaiting their response.