Mail box receives inbound emails but ServiceNow is not receving emails

RahulRAJAS
Tera Expert

ā€Ž05-15-2025 07:15 AM

Hi 
Currently we are facing with inbound emails, where emails are received at the Mailbox but not receiving on the ServiceNow side end.
Email receiving is operational, POP ports are checked, accounts are re authorized.
but still couldn't figure out the issue.

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12 REPLIES 12

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to RahulRAJAS

ā€Ž05-16-2025 03:27 AM

keep us posted mate, it might be silly stuff which we are missing.

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Dr. Atul G. - Learn N Grow Together
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RahulRAJAS
Tera Expert
In response to Dr Atul G- LNG

ā€Ž05-20-2025 09:27 AM

Sure Atul.

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RahulRAJAS
Tera Expert
In response to Dr Atul G- LNG

ā€Ž05-22-2025 09:51 AM

Hi Atul
got help from Hi Support.
So we have to deleted the old tokens and need to authorize the account access using local account and when we click on the authorize account access button then login page will appear where we need to use instances mail id and password to login. 

This sets everything.

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